Certification Training Steps for Covered California for Small Business

Welcome to Covered California for Small Business (CCSB). We are excited to partner with agencies and agents to offer California small businesses affordable high-quality group health insurance that meets the diverse needs of employers and employees.

Agents looking to partner with CCSB can become certified by successfully completing our comprehensive certification process. Once certified, agents will receive ongoing training, enrollment support, renewal support, and administrative support.

Explore Our Certification Options

Agency Certification: A new agency must appoint an Authorized Signer or Agency Manager to initiate the contracting process.

Downline Agent Certification: Eligible to certify under an existing certified agency for managing small business enrollments.

Access the CCSB Agent Agreements and Compensation Structure page to review the CCSB Agency Agreement and CCSB Non-Monetary Agreement. These documents include definitions for key contract roles such as authorized signer, agency manager, and downline agent. Additionally, the Agency Manager Toolkit offers further assistance with other terms and related documents.

Start Certifying Now

To start and obtain instructions for certification, access the CCSB Agency and Agent Certification Onboarding Quick Guide by clicking here.

The certification process is contingent on the prompt completion of training, submission of required documentation, and timely submission of the signed contract.

Need Assistance?

• For contracting questions, send an email to Agentcontracts@covered.ca.gov or call 855-777-6782.

• For Learning Management Systems (LMS) training technical questions, send an email to cculearning@covered.ca.gov.